A dedicated outbound operator on your account, running your script on a South Africa sales floor every business day. Live conversations transferred straight to your closers in real time, no qualification layer in between.
Your in-house team burns out and the manager gives up. Output drops to a fraction of plan within six weeks.
Robots dial, but no one closes the loop on a live conversation. Connects without conversion.
You buy a list, hand it to your team, and they refuse to call it. List sits, money wasted.
No upsells. No hidden seats. The list below is what you get the day the rep starts.
One trained operator on your account, full-time, every business day. Your list, your script, your CRM. We run a 50-on / 10-off power-block cadence to keep tonality sharp through the whole shift. No shared seats, no dropped focus, no rotation between accounts.
Dials, connects, conversations, transfers, voicemail count, time-of-day yield. Time-stamped, in your inbox, with the recording link inline. The numbers reconcile against your dialer so you can verify any line item in under a minute.
We benchmark connect rates by hour, by day-of-week, by area code, and by list source. Friday strategy call walks the heatmap and resets the dial schedule for the next week. The volume goes where the connects are, not where the calendar says.
Three opener variants in rotation at all times, A/B tracked against meeting-set rate. Blount five-second pattern interrupt at the top. Belfort tonality (certainty, urgency) coached weekly off recordings. Lines that kill the call get cut. Lines that book the meeting get locked.
Dead numbers, wrong contacts, DNC entries, and disconnected lines flagged daily. We send the cleaned list back to you every Friday so your enrichment tool (Clay, Apollo, ZoomInfo) gets smarter over time. Bad data does not stay on the floor.
Underperformers replaced in 2 to 3 weeks at no extra cost. The performance bar is in writing in your MSA. New rep ramps faster because the script is already calibrated and the connect-rate heatmap is already mapped.
Dials are a vanity metric. Anyone can dial. What we sell is conversations: live, on-script, with the right title on the other end of the line, lasting long enough for the prospect to actually hear the offer. Our reporting leads with conversations over 60 seconds because that is the only call activity that statistically converts to meetings booked. If you have ever signed with an outbound vendor and watched dials go up while pipeline went flat, this is why.
Sixty-minute kickoff with Justin, Dario, and your point person. We map your ICP, capture the top objections you hit today, audit your current script if you have one, and benchmark realistic connect rates against your territory and time zone. You leave with the dialer brief and the connect-rate target in writing.
Six business days to live. We import the list, integrate your dialer (or stand ours up), calibrate the script with three opener variants, and set up the daily call-log template. Dario runs 50 personal dials on the list before the operator picks up a phone, to validate data quality and pitch flow.
Day one the dials start. First call log lands in your inbox that evening with recording links inline. You get a Slack channel or email thread with Dario and Justin in it for live escalations. Week one is calibration, not vanity volume: we benchmark connect rate by hour and rebuild the dial schedule around the heatmap.
From week two the script is iterated weekly off the QA recordings. List hygiene runs every Friday. Connect rate, conversation length over 60 seconds, and transfer-to-meeting ratio are benchmarked and reported. By week three the floor is at full output and the metrics compound.
Three blocks, US-aligned. The hours below are why a 5-rep Durban pod hits 4,800 dials a week and your in-house team does not.
Pre-shift huddle, recording review from yesterday's calls, list refresh from Clay or Apollo, and a 30-dial warm-up into UK and EU territories where it is already business hours. Tonality drills with Dario. Operator is on script and on tonality before the US wakes up.
US Eastern morning rush. Highest-yield dial block of the day, 200 to 300 dials per operator. Power-hour cadence with 10-minute resets between blocks to keep tonality from flattening. Every transfer or qualified conversation gets a real-time CRM note inside the same hour.
US Central and Pacific open. Eastern decision-makers come back from lunch. Operator finishes the day with warmest-cadence callbacks and pushes the day's transfers to your CRM. Dario does QA pull at 8pm SAST. Call log lands in your inbox at 9pm SAST / 3pm EST.
Built outbound floors for fintech and solar verticals. Has personally placed over 80,000 cold calls. Knows what works and what gets you hung up on.
Justin Power is on every account. Every kickoff. Every escalation.
Their team did 4,800 dials in week one and gave us a connect-rate report I could actually act on. Our last agency gave us a Slack channel.
One operating model. Trained reps, daily reports, weekly strategy, QA listening, and a founder on the account.